This document defines the contractual terms governing the sale of equipment and catering materials intended for hospitality professionals via the website www.kitchenchr.com, operated by the company MATERIEL CUISINE CHR.

The Kitchen CHR website is operated by:

• ▸ Company Name: MATERIEL CUISINE CHR
• ▸ Registered Office: 35 Boulevard Souchet, 93160 Noisy-le-Grand, France
• ▸ SIREN Number: 919 189 928
• ▸ SIRET Number: 919 189 928 00014
• ▸ VAT Identification: FR58919189928
• ▸ Legal Form: Simplified Joint-Stock Company (SAS)
• ▸ Director: Hinda KHAWAJA
• ▸ Founded: September 12, 2022

This contractual framework governs all transactions made on Kitchen CHR with the following categories:

• Commercial catering operators (restaurants, cafés, brasseries)
• Collective facilities (institutional catering, healthcare facilities, education)
• Hotels and tourist accommodation establishments
• All professionals in the hospitality and catering sector

Important Note: Any order confirmation implies full and unreserved acceptance of these conditions. The customer acknowledges having read them in full before completing their purchase.

3.1 Nature of Products Offered

The Kitchen CHR platform sells equipment intended for professionals: kitchen equipment, cooking appliances, refrigeration solutions, specialized catering furniture, utensils and accessories. Technical specifications are detailed in each product sheet.

3.2 Visuals and Descriptions

Photographic illustrations and descriptive texts are produced with maximum accuracy, but cannot guarantee absolute similarity. Minor variations do not constitute grounds for dispute.

3.3 Stock Availability

Items are offered subject to stock availability. In case of unavailability, the customer will be notified promptly.

4.1 Price Display

4.2 Price Changes

Kitchen CHR reserves the right to adjust its prices without notice. Items are invoiced at the prices in effect at the time of order confirmation.

4.3 Professional Conditions

Preferential rates are reserved for professionals with a SIRET number. Volume discounts applicable to large orders.

5.1 Purchase Steps

1. Select items and add to cart
2. Review cart and adjust quantities
3. Professional authentication or account creation
4. Enter delivery address
5. Select carrier and shipping method
6. Accept these Terms and Conditions
7. Secure online payment
8. Receive order confirmation

5.2 Purchase Confirmation

5.3 Modification or Cancellation

Any modification or cancellation request must reach us promptly by email. Once preparation has begun, changes may be impossible.

6.1 Accepted Methods

6.2 Transaction Security

Payments benefit from complete security. Your banking details are encrypted and transmitted directly to our PCI DSS certified payment partner. No sensitive information is stored on our servers.

6.3 Invoicing

A complete invoice is automatically generated and sent by email upon payment validation. It remains accessible at any time from your professional account.

7.1 Delivery Areas

Kitchen CHR delivers throughout Europe including: European Union, United Kingdom, Switzerland, Norway, and more. International shipping requests may require prior contact for specific destinations.

7.2 Shipping Costs

7.3 Estimated Delivery Times

7.4 Inspection Upon Receipt

8.1 Legal Period

Reserved for non-professional customers: a period of 14 days from receipt to exercise this right, without justification or additional charges.

8.2 Requirements

8.3 Exclusions

This right does not apply to customized items, perishable products, opened hygiene items, and B2B transactions between professionals.

9.1 Legal Conformity Warranty

All products benefit from the conformity warranty for a period of 2 years from delivery of the goods (articles L217-4 and following of the French Consumer Code).

9.2 Hidden Defects Warranty

Items are also covered by the hidden defects warranty (articles 1641 and following of the French Civil Code).

9.3 Manufacturer Warranty

Professional catering equipment comes with a manufacturer warranty of 1 to 5 years depending on the product. Our after-sales service is provided by certified technicians.

Kitchen CHR cannot be held liable in the following situations:

• Non-compliance with health and safety standards
• Improper use or defective installation
• Lack of equipment maintenance
• Internet network interruption
• Force majeure events

Kitchen CHR guarantees the protection of your personal and professional information in accordance with GDPR requirements. Please consult our Privacy Policy for more details on how your data is processed.

13.1 Complaints

For any dispute, the customer may contact our professional customer service through the means provided.

13.2 Mediation

13.3 Jurisdiction

In the absence of an amicable agreement, the courts of Bobigny shall have jurisdiction to handle disputes.

These Terms and Conditions are governed by French law. In case of translation, only the French version shall prevail.

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