Your professional satisfaction is at the heart of our concerns at Kitchen CHR. If the catering equipment received does not meet your requirements, we provide you with a clear and efficient return procedure.

Period to Exercise Your Right of Withdrawal

You have a period of 14 calendar days to exercise your right of withdrawal, calculated from the date of receipt of the equipment. This provision applies to both private and professional customers.

If the professional equipment purchased does not meet your needs, Kitchen CHR grants you a legal period of 14 days to return, at your expense, the unsuitable items. This period begins from the actual date of receipt of the goods.

Eligibility Criteria

This withdrawal right applies to:

  • ▸ Equipment in perfect resalable condition only (all components included, never used, no damage)
  • ▸ Items on promotion or clearance

This withdrawal right does not apply to:

  • ▸ Custom-made or personalized equipment
  • ▸ Specific components purchased on special request
  • ▸ Refurbished or second-hand equipment
  • ▸ Hygiene items whose packaging has been opened
  • ▸ Professional leasing financing arrangements (binding commitment)

Withdrawal Notification and Refund Terms

Essential: Prior notification of your return to our professional customer service is mandatory. Any item received without advance notice will be refused.

How to Initiate a Return

1

Access Your Professional Account

Log in to your account on our platform.

2

“Order History” Section

Identify the transaction related to the intended return.

3

Click “Request a Return”

Click on the option located next to the relevant equipment.

4

Complete the Process

Fill in the online form and confirm your request.

Refund Conditions

  • ✓ Kitchen CHR guarantees refund of returned items within 3 to 7 business days following receipt and verification of the equipment.
  • ✓ Payment will be made using the original payment method or via professional credit.
  • ! Please note: Return costs will be deducted from the refunded amount. Initial shipping costs are not refundable.

Return Shipping Terms

Return Deadline

The equipment must be returned to us within a maximum of 14 days following the submission of your withdrawal notification.

Return Requirements

For the return of catering equipment, we require you to:

  • • Package the equipment with all accessories and manuals in its original packaging
  • • Protect the original packaging with outer packaging for transport
  • • Include a copy of the professional invoice
  • • Ship the item to the address provided, declaring its exact value

🚚 Kitchen CHR Prepaid Label Service

To optimize your returns, we prepare your shipping label with our advantageous professional rates!

  • ◉ Complete management: Upon validation of your request, receive the prepaid label
  • ◉ Rate advantages: Benefit from our negotiated conditions for professionals
  • ◉ Maximum convenience: Affix the label and drop off at a relay point or request a pickup
  • ◉ Cost transparency: Shipping costs will be automatically deducted from the refund

Option 1: Kitchen CHR Label Service

✅ Recommended: We prepare your label with our negotiated rates. Convenient, secure and cost-effective!

Option 2: Self-Organized Shipping

⚠️ You handle the logistics organization and assume responsibility for transport.

Distribution of Responsibilities

By choosing our label service:

  • Kitchen CHR assumes responsibility for transport
  • Insurance coverage included based on declared value
  • Automated package tracking
  • Specialized assistance in case of incident

By organizing shipping yourself:

  • Obligation to declare exact value according to invoice
  • Need to take out insurance proportional to value
  • In case of damage, compensation limited to regulatory scale (maximum €32/kg)

Item Condition

This withdrawal right applies exclusively to equipment in impeccable resalable condition:

  • ✓ Complete with all accessories and technical documentation provided
  • ✓ Without any prior use or installation
  • ✓ Without damage, free from marks of use

⚠️ Any commissioning, even brief or partial, makes the return of professional equipment impossible.

Need Assistance?

Our professional customer service team is at your disposal for any questions regarding the return procedure. Do not hesitate to contact us by email: contact@kitchenchr.com

Last updated: 27/07/2025
© 2025 Kitchen CHR – MATERIEL CUISINE CHR