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Questions About Orders
How do I place an order on your website?
It’s very intuitive! Browse our themed categories, select the items you want, add them to your shopping cart, log in or create your professional account, enter your delivery information and then validate through our highly secure payment system. A confirmation notification will be sent to you immediately.
Can I modify or cancel an order?
Certainly, as long as your order has not yet been packaged for shipping. Contact us promptly via email at contact@kitchenchr.com mentioning your order number. Our team will act swiftly.
How can I track my order progress?
Once your shipment has been dispatched, an email notification containing the tracking number will be sent to you. You will be able to check its progress in real-time via the selected carrier’s website.
Do you provide quotes for businesses?
Absolutely! For large quantities or custom projects, contact us via contact@kitchenchr.com. Our sales managers will prepare an adjusted financial proposal including our most competitive rates.
Questions About Shipping
What are the delivery times?
Delivery times vary depending on the weight of your order:
• Light shipment (-30kg): 2-4 business days
• Standard shipment (30-80kg): 4-6 business days
• Pallet shipment (+80kg): 5-8 business days
These timeframes are estimates from the confirmation of your payment.
Is shipping really free?
Yes! Free shipping from €150 excl. VAT, with no weight or volume restrictions, to all European territories covered by our partner carriers.
Which countries do you deliver to?
We deliver throughout Europe: European Union, United Kingdom, Switzerland, Norway, and more. Please refer to our Delivery Areas section for the complete list of covered countries.
How are bulky appliances delivered?
Large appliances are transported by a specialized carrier. You will be contacted to arrange a delivery slot. Delivery is made at curbside or ground floor level depending on access possibilities.
Questions About Payment
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, CB) to ensure fast and secure transactions. For substantial purchases, suitable payment arrangements can be considered.
Are payments secure?
Absolutely! Our platform uses SSL protocol and is PCI DSS certified. Your banking information is encrypted and transmitted directly to our payment provider without being stored on our servers.
Is it possible to pay in installments?
This option is not currently available online. Payment is made in full at the time of purchase. For specific professional requirements, please contact our sales department.
Questions About Products
How do I choose the right equipment?
The choice depends on your specific needs: type of establishment, required capacity, space constraints, budget. Our team of specialists is available to guide you and direct you toward the optimal solutions.
Are the products new and covered by warranty?
Absolutely! All our equipment is brand new, CE certified, and benefits from manufacturer warranty. We work exclusively with manufacturers renowned for their excellence and reliability.
What is included with each appliance?
Each appliance is delivered complete with all components mentioned in its description (standard accessories, documentation, certificates). Supplements and additional accessories are clearly indicated in our product descriptions.
Questions About Returns
What is your return policy?
You have a period of 14 calendar days following receipt to return an item. The equipment must be new, unused, complete, and in its original preserved packaging.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer. We can arrange pickup with our negotiated rates – the amount will be deducted from the refund. Details on our Return Policy page.
How long does a refund take?
The refund is processed within 5 to 10 business days following receipt and verification of the returned equipment. The amount is transferred to the payment method used during the original purchase.
Questions About Warranty
What warranty covers my purchases?
All our equipment benefits from at least the legal 2-year conformity warranty. Depending on brands and products, extensions may apply (up to 5 years on certain components). Please refer to the product descriptions for specifications.
How do I make a warranty claim?
Send us an email at contact@kitchenchr.com with your order number, a description of the issue, and potentially some photos. Our technical department will promptly handle your request.
Questions About Installation
Do you offer installation services?
Yes, in the Paris region! Our certified technical team can install your equipment. For other areas, we have a network of qualified partner installers across Europe.
Is self-installation possible?
For certain basic appliances, yes. However, most professional installations require specific technical skills and certifications. We recommend using a certified professional.
What are the installation costs?
Costs vary depending on the type of appliance, installation complexity, and location. Typically expect between €300 and €2000 depending on the project. Request your personalized quote with no obligation.
Still have a question?
Our team of specialists is available to help
Kitchen CHR – Professional expertise for hospitality equipment